Refund and Returns Policy

Refund Policy

Thank you for shopping at our online store, where we strive to provide you with the best shopping experience. We understand that sometimes situations may arise where you may need to request a refund for a product you have purchased. This refund policy outlines the guidelines and procedures for requesting a refund.

1. Eligibility for Refunds:

• We accept refund requests within 30 days from the date of purchase.
• To be eligible for a refund, the product must be unused, undamaged, and in its original packaging.
• Certain products, such as intimate or personal care items, may not be eligible for a refund due to hygiene reasons. Please check the product description for any specific refund restrictions.

2. Refund Process:

• To initiate a refund request, please contact our customer support team by email.
• Provide the following information when contacting us:
• Order number
• Product name(s)
• Reason for the refund request

3. Refund Evaluation and Approval:

• Once we receive your refund request, we will evaluate it based on the eligibility criteria mentioned above.
• We reserve the right to refuse refunds if the returned product does not meet the eligibility criteria.
• In cases where the refund request is approved, we will provide you with instructions on how to return the product.

4. Return Shipping:

• The customer is responsible for the cost of return shipping unless the return is due to our error or a defective product.
• We recommend using a trackable shipping service to ensure that the returned product reaches us safely.

5. Refund Processing:

• After receiving the returned product, we will inspect it to verify its condition.
• Once the returned product is approved, we will initiate the refund process.
• Refunds will be processed using the original payment method used during the purchase.
• Please allow a reasonable processing time for the refund to be reflected in your account, which may vary depending on your payment provider.

6. Non-Refundable Items and Services:

• Certain items and services may not be eligible for a refund. These may include:
• Gift cards or vouchers
• Downloadable software or digital products
• Personalized or customized items
• Services rendered

7. Exchanges:

• We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process and then place a new order for the desired item.

8. Changes to the Refund Policy:

• We reserve the right to modify or update this refund policy at any time. Any changes will be communicated to you via our website or by email.

If you have any questions or concerns regarding our refund policy, please contact our customer support team for assistance. We appreciate your understanding and cooperation.

Last updated: 6 jun 2023